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We are being billed 13.60 a month on our Verizon bill by ESBI for Voicexpress VMail. We did not order this. When I called them I was told that someone registered us. They had my email address and phone number. Told them we did not order this and have never used it. They told us we would receive a credit on our next phone bill. We will see.Spoke with Verizon and apparently they are getting a lot of complaints on this company doing this. Verizon did say they would credit our account for all three months. Told us how to get in touch with ESBI to cancel the service.
Anne Crowley
 Comments (36) |  |
| 1. Written by Thomas F., on 05-03-2010 13:49 I just got my Comporium telephone bill. There is a charge of $15.25 for the ESBI serice which I never signed up for nor did my spouse. Called the Comporium local company and they said that if I did not pay for it that on this bill (i.e. - pay bill in full) I would be charged a late fee on my next bill. Not only am I scammed by ESBI but also by the local (Comporium) telephone company. |
| 2. Written by Boyce, on 25-02-2010 16:45 I to have been billed $14.95 through my AT&T account by ESBI for MyIproducts Voicemail..I never signed up for this and was getting charged since may of 2009....AT&T refunded my money and ESBI said they cancelled this service but here it is again on my bill this month and AT&T claims they cannot stop 3rd party billing to my account only refund charges..They claim it is the law, Where is the law that protects us from these scumbags? |
| 3. Written by Ewald W Gibson, on 20-01-2010 14:16 On my bill dated 1/o1/10 I received a charge of $29.90 from ESBI and another Bill from OAN for $12.95 I never heard of the scummers.My telephone co removed the charges upon my complaint  wolf I may fire my telephone Co.Frontier |
| 4. Written by my2cents, on 08-01-2010 14:28 ESBI (CONXTR, LLC) is perpetrating a fraud on the public by using Verizon to charge people for a voicemail service that was never ordered. Verizon has no recourse in this matter as they are required by the FCC to bill for third parties unless requested not to by the individual customer. Check your telephone bills for the ESBI charge and if it is on your bill; 1 - Call your landline provider and have the charge removed. 2- Have them remove third party billing. 3 Contact FCC and submit a complaint about this scam. P.S. You don't need to be "scammed" in order to prevent this. Call your landline provider now and request that they remove third party billing immediately before you become a victim. |
| 5. Written by lilypad, on 19-12-2009 16:10 I was just billed the lovely $8.94 setup fee. I'm in on the class action thoughts!!! Go after everyone! |
| 6. Written by Tammy, on 02-12-2009 08:39 Sounds to me like the makings of a class action lawsuit! |
| 7. Written by Diane R., on 18-11-2009 17:16 I just found out my housemate and I are getting scammed this way too. She pays the household bills and has been assuming that there have been long distance charges or something. We've paid for 2 months and have been billed for a third. Same story, ESBI assures me the account has been closed and there will be a credit on our phone bill...now I'm thinking I shouldn't be holding my breath. Funny thing is, they have my name right, but the last time I lived at the address they have for me is FIFTY years ago. 50!! I don't believe it... |
| 8. Written by Henry U., on 16-11-2009 16:53 I too was scammed. My phone company refunded my money and told me they would put a free block against scams like these. |
| 9. Written by Carrie, on 06-10-2009 11:31 Im not exactly sure what this is but we had never seen it on the bill before until we called the phone company to see why our bill was so high. They are charging us $14.95 a month for some "residentail email" whatever that is we called the company and they told us nothing tried to get it taken off said it was but I looked on my online account and there it is  |
| 10. Written by Jeff B., on 06-10-2009 01:10 I thought i had this kind of crap straightened out with Verizon...last month it was Integretel that billed me for bogus services... i recieved credit off my bill and also put a block on future service billings & thought, o.k.....now this month there is a "NEW" service provider ESBI....WTF ??!!!! Verizon told me last time that it's a law that they have to bill for 3rd party.....sez who???? i think this is a scam thought up by Verizon in collaboration with outside service companies to dupe people into paying bogus charges, if they don't get caught, they probably get an " incentive" paymnent......I am going to register a complaint with the consumer protection agency against Verizon.... Raise a stink or it will comtinue !!! |
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